Web Dashboard
Insight based on data, not on intuition.
We understand that your success depends on concrete data, not vague assumptions. Imagine discovering through our platform that call volumes significantly increase between 10:00 and 12:00 on weekdays. This in-depth knowledge, obtained from reliable data, allows you to strategically scale your call center during these hours. Thus, you ensure the right resources at the right time, based on facts instead of intuition.
Queue
The Call Center Queue Dashboard provides essential insights, including the number of callers in the queue, the longest waiting customer, and the expected wait time.
Team
Our dashboard simplifies team management by providing an overview at a glance. See assigned, logged-in, available, and unavailable agents instantly, enabling efficient management and coordination.
SLA
Optimize service level agreements (SLA) with our dashboard. The SLA, expressed as a percentage, is accurately calculated based on call pickup times. Enhance customer satisfaction with measurable performance.
Call information
Monitor received, answered, missed, and overflowed calls with ease. Our dashboard offers a visual representation of calls per hour, providing immediate insights into performance.
Status
Monitor who is logged in, on a call, wrapping up, available, logged out, or in 'do not disturb' mode. Get a complete overview for effective call center coordination.
Completely customizable
Customize the layout to your preferences. Choose from various widgets like "Longest Waiting" or "Daily Statistics." Manage multiple call centers on a single, clear web page!
With our intuitive web platform, we eliminate the need for technical hassles, saving your valuable time and resources. No installation issues mean your team can immediately benefit from the features and advantages of our system.