Deliver a call directly to the right person
On average, 40% of incoming calls to receptionists consist of return callers asking for specific colleagues. This is 40% of time that you can easily reclaim!
With the Call Routing Engines, the process of finding the right destination is effortless and seamless. These intelligent engines automatically retrieve the necessary information from external systems, such as CRMs or SQL databases, and apply advanced routing logic. As a result, calls are effortlessly and seamlessly forwarded to the right people or departments.
The Call Routing Engines not only offer standard integrations with various systems but also go a step further. If there isn't an existing integration with the system you use, we can develop custom routing connectors. This way, we can always meet your specific needs and ensure a seamless connection between your telephony system and the desired external system.
How does it work?
The illustration shows how the process operates. By applying our state-of-the-art technology, a call can be routed within a few milliseconds. Without the caller noticing!
