Surveys
Your customer voice, directly heard
Discover the power of immediate feedback with Surveys, the latest addition to our Insight platform. With Surveys, call center agents can effortlessly transfer customers to a survey after each call, where they can easily share their experience via their phone. Surveys allow you to create customized questionnaires through our management portal. These surveys can contain one or multiple questions, which are answered through numeric input. This enables you to efficiently gather valuable insights into the customer experience.
Direct Overview
With extensive reporting options, you gain a clear view of the feedback. Understand your customers' wishes and needs better than ever before and improve your services based on concrete data.
Easy Installation
Difficult installations, complicated configurations, and hardware maintenance are a thing of the past. The survey feature is delivered entirely from the cloud. All you need is an available call center. It's that simple.
Sign up
Register your organization with X2R software
Select
Select a (already created) callcentre that you want to use for the surveys
Create
Create one or more surveys with the corresponding questions
Done
The surveys are ready to be used